unTill Air
English
EnglishNederlandsFrançaisDeutschEspañol
English
EnglishNederlandsFrançaisDeutschEspañol
  • Introduction
  • Overview
  • Glossary
  • Onboarding
  • Getting Started
    • Quick start (Food & drinks)
    • Quick start (Retail)
    • Back Office Intro
    • POS Intro
    • Network and devices
  • Features
    • unTill Air features
    • unTill Payments (available soon)
      • Access to unTill Payments
      • Activate unTill Payments
      • List of supported payment methods
    • Tap to Pay on Android
    • Digital bills
    • Home page
    • Spaces
      • Manage spaces
      • Special price
      • Assign an Article to a Space
      • Direct sales area Space
    • General
      • Payment methods
        • Add payment methods
        • Use payment methods
      • VAT levels
        • Manage VAT levels
        • Assign VAT level to Group
        • Manage secondary VAT
        • Use secondary VAT
      • Equipment
        • Manage Equipment
        • Set up a screen
        • Set up printer
        • List of supported printers
        • Set up payment terminals
        • Set up cash drawer
        • Manage number of screens
        • Replace a screen
      • Article messages
        • Manage Article messages
        • Use Article messages
      • Discounts
        • Manage Discounts
        • Use Discounts
        • Discounts and Periods
        • Discount info
      • Periods
        • Manage Periods
        • Happy hour
      • Reason
        • Manage Reasons
        • Use Reasons
        • Automatic Reason
      • Tickets
        • Manage Tickets
        • Language for Tickets
        • Bill ticket look
        • Add logo
        • Print a QR code on the bill
    • Products
      • Articles
        • Manage Articles
        • Use Articles
      • Departments
        • Manage Departments
        • Special Articles
      • Modifiers
        • Manage Modifiers
        • Use Modifiers
      • Menus
        • Manage Menus
        • Use Menus
      • Combi deal
        • Manage Combi deals
        • Use Combi deals
      • Courses
        • Manage Courses
        • Use Courses
        • Courses colours
        • Courses availability
      • Categories
        • Manage Categories
      • Groups
        • Manage Groups
    • Reports
      • Discounted articles
      • Cash drawer openings
      • Financial
      • Payments
      • Sales
      • Voids
      • POS Users
      • Location report
      • Set custom period for reports
      • Z-X reports
      • Reprint Z report
    • Location settings
    • Company settings
    • Location Owners
    • Slow service time
    • POS buttons
    • POS display sequence
    • Sales modes
      • Table plan mode
      • Direct sales mode
      • Change sales mode on screen
      • Use multiple sales modes
    • Business type
      • Change business type
    • Locations
      • Add new locations
    • Manage subscriptions
    • Subscription plans: explained
    • Trial period
    • unTill Air app
    • POS users
      • Manage POS users
      • User code
      • Auto logoff
    • POS
      • Access to POS
      • Icons & buttons
      • Log out
      • Confirm order
      • Open price
      • Void
      • Transfer table
      • Print previous bill
      • Reprint bill
      • Split
      • Fire next course
      • Change course
      • Proforma
      • Add tips
      • Change amount
      • Order name
      • Repeat
      • Search
      • Colours & Icons
      • Dark and light modes
      • Printer management
      • Printer error and redirection
      • Control screen
      • Reopen order
      • Refund
      • Open cash drawer
      • Table info
    • POS interface on phone
    • Common errors and troubleshooting steps
      • Oeps... Payment failed
      • Printer error
      • This table is already in use by...
      • Tap to Pay hasn't been enabled
    • Change password
    • Show a second currency (USD) on bills in Aruba and Curaçao
    • Chatbot Claire
    • Help section
    • Contacts
  • FAQ
    • Tap to Pay on Android: password required
    • I just installed new printers – why aren’t they printing tickets?
    • What should I do if I haven't received a verification code to confirm my email?
    • Once I've set my printer to 'ignore,' how can I re-enable printing?
    • If I turn off my screen, will the tickets be printed?
    • If I lose Wi-Fi connection, would it be possible to print tickets?
    • If I'm connected to a Wi-Fi other than my printer's Wi-Fi, does printing work?
    • Why can't I see some Departments in the POS?
    • What can I find in the Back Office using the search functionality?
    • May I register in unTill Air if my business doesn't have a VAT number?
    • How many screens can I use during my free trial?
    • My trial is about to end, I don't want to continue, what should I do?
    • How do I receive an invoice for the paid subscription?
    • What should I do if I need to change the VAT number of the location?
    • Can I change the display name and email of the Location Owner (account holder)?
    • What should I do if I haven't given some permissions to unTill Air?
    • Why doesn't printing work from a specific screen?
    • Why the tickets are issued on the wrong printer?
    • Can I export the departments, articles etc. I've created from one location to another?
    • Can I duplicate Space with the table plan and Articles assigned?
    • Why can't I add the next screen to my location on the equipment page?
    • Can I use external terminals integrated in unTill Air?
    • How can I use my preferred language?
    • Can I use unTill Air POS app in the desktop version (e.g. Windows PC)?
    • How do I download unTill Air on App Store in Aruba/Curaçao?
    • At which URL can I log in to the Back Office?
    • How do I relink my screen?
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  1. FAQ

What should I do if I haven't received a verification code to confirm my email?

Your verification code might end up in the spam folder, so please check your spam folder

You might mistype when entering your email address, please check that your email is correct

It might be a one-time problem, please resend a verification code using a relevant button

PreviousI just installed new printers – why aren’t they printing tickets?NextOnce I've set my printer to 'ignore,' how can I re-enable printing?

Last updated 9 months ago

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