unTill Air
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  • Introduction
  • Overview
  • Glossary
  • Onboarding
  • Getting Started
    • Quick start (Food & drinks)
    • Quick start (Retail)
    • Back Office Intro
    • POS Intro
    • Network and devices
  • Features
    • unTill Air features
    • unTill Payments
      • Access to unTill Payments
      • Activate unTill Payments
      • List of supported payment methods
    • Tap to Pay on Android
    • Digital bills
    • Home page
    • Spaces
      • Manage spaces
      • Special price
      • Assign an Article to a Space
      • Direct sales area Space
    • General
      • Payment methods
        • Add payment methods
        • Use payment methods
      • VAT levels
        • Manage VAT levels
        • Assign VAT level to Group
        • Manage secondary VAT
        • Use secondary VAT
      • Equipment
        • Manage Equipment
        • Set up a screen
        • Set up printer
        • List of supported printers
        • Set up payment terminals
        • Set up cash drawer
        • Manage number of screens
        • Replace a screen
      • Article messages
        • Manage Article messages
        • Use Article messages
      • Discounts
        • Manage Discounts
        • Use Discounts
        • Discounts and Periods
        • Discount info
      • Periods
        • Manage Periods
        • Happy hour
      • Reason
        • Manage Reasons
        • Use Reasons
        • Automatic Reason
      • Tickets
        • Manage Tickets
        • Language for Tickets
        • Bill ticket look
        • Add logo
        • Print a QR code on the bill
    • Products
      • Articles
        • Manage Articles
        • Use Articles
      • Departments
        • Manage Departments
        • Special Articles
      • Modifiers
        • Manage Modifiers
        • Use Modifiers
      • Menus
        • Manage Menus
        • Use Menus
      • Combi deal
        • Manage Combi deals
        • Use Combi deals
      • Courses
        • Manage Courses
        • Use Courses
        • Courses colours
        • Courses availability
      • Categories
        • Manage Categories
      • Groups
        • Manage Groups
    • Reports
      • Discounted articles
      • Cash drawer openings
      • Financial
      • Payments
      • Sales
      • Voids
      • POS Users
      • Location report
      • Set custom period for reports
      • Z-X reports
      • Reprint Z report
    • Location settings
    • Company settings
    • Location Owners
    • Slow service time
    • POS buttons
    • POS display sequence
    • Sales modes
      • Table plan mode
      • Direct sales mode
      • Change sales mode on screen
      • Use multiple sales modes
    • Business type
      • Change business type
    • Locations
      • Add new locations
    • Manage subscriptions
    • Subscription plans: explained
    • Trial period
    • unTill Air app
    • POS users
      • Manage POS users
      • User code
      • Auto logoff
    • POS
      • Access to POS
      • Icons & buttons
      • Log out
      • Confirm order
      • Open price
      • Void
      • Transfer table
      • Print previous bill
      • Reprint bill
      • Split
      • Fire next course
      • Change course
      • Proforma
      • Add tips
      • Change amount
      • Order name
      • Repeat
      • Search
      • Colours & Icons
      • Dark and light modes
      • Printer management
      • Printer error and redirection
      • Control screen
      • Reopen order
      • Refund
      • Open cash drawer
      • Table info
    • POS interface on phone
    • Common errors and troubleshooting steps
      • Oeps... Payment failed
      • Printer error
      • This table is already in use by...
      • Tap to Pay hasn't been enabled
    • Change password
    • Show a second currency (USD) on bills in Aruba and Curaçao
    • Chatbot Claire
    • Help section
    • Contacts
  • FAQ
    • Tap to Pay on Android: password required
    • I just installed new printers – why aren’t they printing tickets?
    • What should I do if I haven't received a verification code to confirm my email?
    • Once I've set my printer to 'ignore,' how can I re-enable printing?
    • If I turn off my screen, will the tickets be printed?
    • If I lose Wi-Fi connection, would it be possible to print tickets?
    • If I'm connected to a Wi-Fi other than my printer's Wi-Fi, does printing work?
    • Why can't I see some Departments in the POS?
    • What can I find in the Back Office using the search functionality?
    • May I register in unTill Air if my business doesn't have a VAT number?
    • How many screens can I use during my free trial?
    • My trial is about to end, I don't want to continue, what should I do?
    • How do I receive an invoice for the paid subscription?
    • What should I do if I need to change the VAT number of the location?
    • Can I change the display name and email of the Location Owner (account holder)?
    • What should I do if I haven't given some permissions to unTill Air?
    • Why doesn't printing work from a specific screen?
    • Why the tickets are issued on the wrong printer?
    • Can I export the departments, articles etc. I've created from one location to another?
    • Can I duplicate Space with the table plan and Articles assigned?
    • Why can't I add the next screen to my location on the equipment page?
    • Can I use external terminals integrated in unTill Air?
    • How can I use my preferred language?
    • Can I use unTill Air POS app in the desktop version (e.g. Windows PC)?
    • How do I download unTill Air on App Store in Aruba/Curaçao?
    • At which URL can I log in to the Back Office?
    • How do I relink my screen?
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On this page
  • What is the Back Office?
  • Features in the Back Office
  • Spaces in the Back Office
  • Page functions
  • Reports in the Back Office
  • Remove an item

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  1. Getting Started

Back Office Intro

PreviousQuick start (Retail)NextPOS Intro

Last updated 11 months ago

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What is the Back Office?

The Back Office is a service designed to manage your business. Here, you can configure settings that influence the POS app and view valuable data regarding your business operations.

Features in the Back Office

Within the Back Office, you can:

  • Modify Articles and add new ones to the Products range according to its hierarchy

  • Set up Equipment

  • Create Menus

  • Set up Discounts

  • Add POS Users (employees) and manage their permissions

  • Link various devices to your location

  • And much more...

Spaces in the Back Office

One of the features in the Back Office is the capability to create and customise Spaces. These Spaces provide a visual representation of your table areas.

For more details on how to customise Spaces, .

Page functions

Edit and delete

Every page in the Back Office presents straightforward editing options. Hold the pointer over a row to activate the 'edit' and 'delete' icons.

You can also duplicate an item using the designated icon available on each page. Clicking on this icon will duplicate the specific item along with all its settings.

My profile

Edit an item

To edit Articles or any other item within the Back Office you can double-click on the line of the item you would like to modify and then make all necessary changes.

Search functionality

When selecting a specific Article, whether for a Combi deal, Menu, or any other purpose, you can easily find it using the search functionality.

From any page within the Back Office, you can search entities created in your location. For this, you need to click on the icon featuring a magnifier in the right top corner of the page.

Note: This search functionality is limited to entities you have created, like Articles and Departments, and does not extend to finding sections within the Back Office or similar items.

Reports in the Back Office

In the Back Office, you can access detailed reports that provide information about your business operations. It helps you run your business more efficiently and maintain high-level bookkeeping.

Remove an item

If you remove an item, whether it is a Course, a Menu, or something else within unTill Air, that is associated with other items, the connections, and assignments between these items will remain unchanged.

This implies that if you delete a Course that has an Article assigned to it, the Article will remain associated with the deleted Course. To reassign this Article to a different Course, you will need to edit it and select an existing Course.

Also, if you delete a Department to which a Menu is assigned, the menu will no longer be accessible in the POS through that Department. However, you can reassign it to another Department in the Back Office, making it visible again in the POS.

Your profile, with is just a click away. Tap the profile icon at the top right and select 'My profile'.

refer to this page
details on subscriptions, locations