unTill Air
English
English
  • Introduction
  • Overview
  • Glossary
  • Onboarding
  • Getting Started
    • Quick start (Food & drinks)
    • Quick start (Retail)
    • Back Office Intro
    • POS Intro
    • Network and devices
  • Features
    • unTill Air features
    • unTill Payments
      • Access to unTill Payments
      • Activate unTill Payments
      • List of supported payment methods
    • Tap to Pay on Android
    • Digital bills
    • Home page
    • Spaces
      • Manage spaces
      • Special price
      • Assign an Article to a Space
      • Direct sales area Space
    • General
      • Payment methods
        • Add payment methods
        • Use payment methods
      • VAT levels
        • Manage VAT levels
        • Assign VAT level to Group
        • Manage secondary VAT
        • Use secondary VAT
      • Equipment
        • Manage Equipment
        • Set up a screen
        • Set up printer
        • List of supported printers
        • Set up payment terminals
        • Set up cash drawer
        • Manage number of screens
        • Replace a screen
      • Article messages
        • Manage Article messages
        • Use Article messages
      • Discounts
        • Manage Discounts
        • Use Discounts
        • Discounts and Periods
        • Discount info
      • Periods
        • Manage Periods
        • Happy hour
      • Reason
        • Manage Reasons
        • Use Reasons
        • Automatic Reason
      • Tickets
        • Manage Tickets
        • Language for Tickets
        • Bill ticket look
        • Add logo
        • Print a QR code on the bill
    • Products
      • Articles
        • Manage Articles
        • Use Articles
      • Departments
        • Manage Departments
        • Special Articles
      • Modifiers
        • Manage Modifiers
        • Use Modifiers
      • Menus
        • Manage Menus
        • Use Menus
      • Combi deal
        • Manage Combi deals
        • Use Combi deals
      • Courses
        • Manage Courses
        • Use Courses
        • Courses colours
        • Courses availability
      • Categories
        • Manage Categories
      • Groups
        • Manage Groups
    • Reports
      • Discounted articles
      • Cash drawer openings
      • Financial
      • Payments
      • Sales
      • Voids
      • POS Users
      • Location report
      • Set custom period for reports
      • Z-X reports
      • Reprint Z report
    • Location settings
    • Company settings
    • Location Owners
    • Slow service time
    • POS buttons
    • POS display sequence
    • Sales modes
      • Table plan mode
      • Direct sales mode
      • Change sales mode on screen
      • Use multiple sales modes
    • Business type
      • Change business type
    • Locations
      • Add new locations
    • Manage subscriptions
    • Subscription plans: explained
    • Trial period
    • unTill Air app
    • POS users
      • Manage POS users
      • User code
      • Auto logoff
    • POS
      • Access to POS
      • Icons & buttons
      • Log out
      • Confirm order
      • Open price
      • Void
      • Transfer table
      • Print previous bill
      • Reprint bill
      • Split
      • Fire next course
      • Change course
      • Proforma
      • Add tips
      • Change amount
      • Order name
      • Repeat
      • Search
      • Colours & Icons
      • Dark and light modes
      • Printer management
      • Printer error and redirection
      • Control screen
      • Reopen order
      • Refund
      • Open cash drawer
      • Table info
    • POS interface on phone
    • Common errors and troubleshooting steps
      • Oeps... Payment failed
      • Printer error
      • This table is already in use by...
      • Tap to Pay hasn't been enabled
    • Change password
    • Show a second currency (USD) on bills in Aruba and Curaçao
    • Chatbot Claire
    • Help section
    • Contacts
  • FAQ
    • Tap to Pay on Android: password required
    • I just installed new printers – why aren’t they printing tickets?
    • What should I do if I haven't received a verification code to confirm my email?
    • Once I've set my printer to 'ignore,' how can I re-enable printing?
    • If I turn off my screen, will the tickets be printed?
    • If I lose Wi-Fi connection, would it be possible to print tickets?
    • If I'm connected to a Wi-Fi other than my printer's Wi-Fi, does printing work?
    • Why can't I see some Departments in the POS?
    • What can I find in the Back Office using the search functionality?
    • May I register in unTill Air if my business doesn't have a VAT number?
    • How many screens can I use during my free trial?
    • My trial is about to end, I don't want to continue, what should I do?
    • How do I receive an invoice for the paid subscription?
    • What should I do if I need to change the VAT number of the location?
    • Can I change the display name and email of the Location Owner (account holder)?
    • What should I do if I haven't given some permissions to unTill Air?
    • Why doesn't printing work from a specific screen?
    • Why the tickets are issued on the wrong printer?
    • Can I export the departments, articles etc. I've created from one location to another?
    • Can I duplicate Space with the table plan and Articles assigned?
    • Why can't I add the next screen to my location on the equipment page?
    • Can I use external terminals integrated in unTill Air?
    • How can I use my preferred language?
    • Can I use unTill Air POS app in the desktop version (e.g. Windows PC)?
    • How do I download unTill Air on App Store in Aruba/Curaçao?
    • At which URL can I log in to the Back Office?
    • How do I relink my screen?
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On this page
  • Back Office and POS services
  • User roles
  • Location Owner and POS User
  • unTill Payments
  • Equipment

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Overview

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Last updated 10 months ago

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unTill Air is a software mobile POS (Point-of-Sale) solution specifically designed to optimise restaurant and retail business running. This app is intended for a entrepreneur who seeks to make their business more efficient and easy to manage and use.

unTill Air is a very straightforward and modern product. It guarantees a user-friendly experience for your location. Whether you are in hospitality, retail, leisure, or selling products at local markets, you can take full advantage of using unTill Air as your POS solution.

It's important to note that unTill Air is a cloud-based solution ensuring your data is always uploaded to the cloud and securely stored there.

Want to know more about the advantages of using a cloud-based POS system? Check other advantages listed .

Back Office and POS services

unTill Air is divided into two main services: the Back Office and the Point-of-Sale (POS):

  • The Back Office is dedicated to internal operations such as creating Articles (your products), setting up prices, and managing features available in the location (your business). In the Back Office, the Location Owners can make changes and track their business operations.

  • The POS focuses on managing orders, checking out clients, and accepting payments. It uses the products and functions you set in the Back Office. POS Users are responsible for these actions.

Not familiar with the term POS (Point-of-Sale) and curious to find out more? You may find interesting, as it explains the POS in detail.

User roles

Users of unTill Air can be assigned to different roles.

Role
Responsibilities

Location Owner

Back Office: creates articles, views reports, manages location settings etc.

POS User

POS: handles and manages orders, accepts payments etc.

Location Owner and POS User

The Location Owner is a unique user within unTill Air who holds an account and arranges a subscription. The Location Owner cannot work in the POS but can manage the Back Office. Additionally, the Location Owner manages POS Users.

Note: To run the POS, the Location Owner must add at least one POS User.

The POS User cannot manage the Back Office acting as a Location Owner. POS Users work only with the unTill Air app and manage orders there.

unTill Payments

In unTill Air, you have access to the payment system called unTill Payments. This system, created in partnership with Adyen, allows you to accept cashless payments using terminals linked to the location and integrated into POS. This means you no longer need to manually enter the amounts from your POS on payment terminals. It will be done automatically and instantly, ensuring a hassle-free solution.

It's important to note that such a kind of payment can be processed only through unTill Payments.

With unTill Payments, you will receive automated daily payouts based on the transactions that were made through the payments system.

Equipment

For using unTill Air you need some devices, like screens that are referred to phones, tablets etc. These devices are added and linked to the location in the Back Office before the app can be used on them.

Also, you can add printers and terminals to your location and start using them with unTill Air.

We hope you find unTill Air intuitive and beneficial for your business!

For more information about Location Owners, .

For more information about POS Users, .

through the settings within the Back Office.

For details, on how unTill Payments works, .

Note: To add and link a screen to your location, first you need to install the unTill Air app on your device from either the App Store, Google Play store, or Sunmi store. For more information on how to install the app, .

Screens allow POS Users to manage orders, accept payments, and send closing .

For details on how to manage Equipment, .

in our website's blog
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You can submit a request to access unTill Payments
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Z and X reports
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