Set up printer

---

Who can use this feature?

☑️ Location Owners

In the Back Office, you are able to set up your printers and modify their settings if needed.

You can connect a printer either automatically or manually. To do that, please follow these steps:

1. Go to Back Office → Equipment → Printers.
2. Click 'Add Printer' and select the preferred connection method.

warning

Note: Automatic linking requires a POS screen to be linked to the location. Use the linked POS screen to scan the QR code displayed in Back Office. For instructions on linking a screen, refer to this page.

Automatic linking with QR code

3. On the POS screen, scan the QR code displayed in Back Office.

4. You will be redirected to the Printers section in POS, where all available printers on the local network will be displayed.

5. Select the printer you want to connect. Before proceeding, you can run a test print by clicking the corresponding button next to the printer name to verify that the connection is working correctly. Click 'Choose' to continue.

6. Enter a name for the printer and click 'Add' to save the settings.

The printer will then appear in the list of printers in Back Office, where you can adjust its settings later if needed.

Manual linking

To add a printer manually, complete the required fields in Back Office.

3. Enter a name for the printer and select its purpose. You can assign one or both of the following purposes:

• Ticket Orders
• Bill Orders

4. Enter the printer's technical details:

• Port
• IP address
• Paper width Unless otherwise specified, use 72 mm as the paper width.

info

Tip: If you want to make orders and payments without actual printing in order to test this process, you can use the 'Do not print' feature by ticking the provided checkbox.

info

Tip: You can customise a bill ticket template to make it more suitable for your business. To learn more about this, refer to this page.

Printer purpose

Preparation

• This printer will be used to issue order tickets, transfer tickets, and next course tickets after the order is confirmed or the corresponding buttons ('Transfer table', 'Fire next course') are used.
• The order ticket will be issued immediately after initiating the checkout process or after confirming the order list.
• The transfer ticket will be issued immediately after using the 'Transfer table' button.
• The next course ticket will be issued immediately after using the 'Fire next course' button.
• As default an order ticket template will be applied for this printer type.

To assign your Departments / Articles to the preparation printer, please follow these steps:

1. Navigate to Equipment.
2. Click 'Add new equipment' and select printer or edit an existing one.
3. Select 'Preparation' as a printer purpose.
4. Click 'Assign articles'.
5. Select Departments and Articles which you would like to assign.
6. Click 'Save'.

Receipt

• This printer will be used to issue bill tickets after the order is completed and payment has been accepted.
• The bill ticket will be issued immediately after the POS User accepts payment using the terminal.
• As default a bill ticket template will be applied for this printer type.

The preparation printer, once assigned to specific Articles, will print tickets upon order confirmation without any additional steps.

warning

Note: The language for issuing tickets can be selected in the Location settings. For more details on how to select 'Language of tickets', refer to this page.