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Set up printer manually

Who can use this feature?

☑️ Location Owners

In the Back Office, you are able to set up your printers and modify their settings if needed.

This page explains how to link a printer manually by entering the printer details in Back Office. If you want to find and register printers from the POS app, refer to the automatic printer linking page.

  1. Go to Back Office → Equipment → Printers.
  2. Click 'Add Printer'.
  3. Select manual linking.

To add a printer manually, complete the required fields in Back Office.

  1. Enter a name for the printer.
  2. Select the printer purpose. You can assign one or both of the following purposes:
    • Preparation
    • Bill
  3. Enter the printer's technical details:
    • Port
    • IP address
    • Paper width Unless otherwise specified, use 72 mm as the paper width.
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Tip: If you want to make orders and payments without actual printing in order to test this process, you can use the 'Do not print' feature by ticking the provided checkbox.

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Tip: You can customise a bill ticket template to make it more suitable for your business. To learn more about this, refer to this page.

Printer purpose​

  • This printer will be used to issue order tickets, transfer tickets, and next course tickets after the order is confirmed or the corresponding buttons ('Transfer table', 'Fire next course') are used.
  • The order ticket will be issued immediately after initiating the checkout process or after confirming the order list.
  • The transfer ticket will be issued immediately after using the 'Transfer table' button.
  • The next course ticket will be issued immediately after using the 'Fire next course' button.
  • As default an order ticket template will be applied for this printer type.

To assign your Departments / Articles to the preparation printer, please follow these steps:

  1. Navigate to Equipment.
  2. Click 'Add new equipment' and select printer or edit an existing one.
  3. Select 'Preparation' as a printer purpose.
  4. Click 'Assign articles'.
  5. Select Departments and Articles which you would like to assign.
  6. Click 'Save'.

The preparation printer, once assigned to specific Articles, will print tickets upon order confirmation without any additional steps.

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Note: The language for issuing tickets can be selected in the Location settings. For more details on how to select 'Language of tickets', refer to this page.