Manage subscriptions
Who can use this feature?
☑️Location Owners
When you register in unTill Air, you get a trial period for the first two weeks allowing you to test the features and understand if our solution is a good match with your business.
Note: Some features in the Back Office may be unavailable during the trial period because access to unTill Payments is not allowed until you switch to a paid subscription.
Locations and subscriptions
In the section 'Locations and subscriptions', you can manage your subscriptions including activation of a subscription when it is on trial, managing the number of screens, adding a new location and cancelling a subscription.
To access this section, please follow these steps:
Navigate to 'My profile' by clicking the 'profile' icon located in the top right corner.
Switch to 'Locations and subscriptions'.
Activate subscription
When a trial comes to an end or if you want to skip a trial period to get started with unTill Payments, you might want to activate your paid subscription. To do this, please follow these steps:
On the 'Locations and subscriptions' page, select the corresponding location and click on the 'edit' icon.
The 'Activate subscription' page will appear, here you need to provide the following details:
City
Postal code
Street
Street number
Additional address information (optional)
VAT number
Chamber of commerce (optional)
On the next page, where you can select a suitable subscription plan, choose your payment terms and indicate the number of screens in use.
After selecting a subscription plan, the pop-up that allows you to enter your payment details will appear. In this pop-up, enter your card details or use other payment methods such as SEPA payments, iDEAL, or Bancontact. Also, you can subscribe to unTill Air using a coupon.
After the payment is processed, your subscription will be activated.
Add new location
You can arrange a new subscription and get access to a new location directly within the existing unTill Air account.
For more information on how to do so, refer to this page
Change subscription (payment terms & screens)
In unTill Air, you can change your current subscription plan. You can modify various conditions like payment terms and the number of screens included in the subscription plan. For payment terms, you can choose between annual or monthly options.
Note: If you already have an annual subscription, you cannot switch the monthly payments.
To make this change, please follow these steps:
On the page 'Locations and subscriptions', click on the 'edit' sign.
Click 'Change subscription'.
To increase or reduce the number of screens, click on the relevant '+' or '-' sign. To change the payment terms, tick the checkbox provided.
The price of the subscription will change accordingly.
Click 'Save'.
For details on changing your subscription to add a new screen, refer to this page.
Update payment method
In this section, you have the option to add a new payment method for your subscription plan.
You can add another credit card as a payment method or use SEPA payments to pay for the subscription directly from your IBAN.
To do this, please follow these steps:
On the page 'Locations and subscriptions', click on the 'edit' sign.
Click 'Update payment method'.
Click 'Add new payment method'.
If needed switch from 'Credit card' to 'SEPA' or set another card as a payment method.
Enter either the required card details or the required details for SEPA payments.
Cancel subscription
You can cancel your subscription directly through the Back Office.
To cancel your subscription, please follow these steps:
On the page 'Locations and subscriptions', click on the 'edit' sign.
Click 'Cancel subscription'.
Confirm this action.
If you have a paid subscription, after its cancellation, you will still have access to all features until the end of the paid term. At this point, the status of your paid subscription will change to 'Scheduled for canceling'.
Reactivate subscription
If you have cancelled your subscription and wish to reactivate it, you can do that on the page 'Locations and Subscriptions'.
Edit the subscription with the state 'cancelled'.
Click 'Reactivate subscription'.
Note: You will be charged for the subscriptions immediately according to the subscription plan set to this subscription.
Click 'Close' and refresh the page. The update of the status of your subscription may take some time.
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