Refund
Who can use this feature?
✅POS Users
If your client paid by a card and wants to reopen the order, you can use the 'Reopen order' feature from the control screen to adjust the articles, discounts, etc., following this the refund to the same card will happen.
The refund is done automatically, any extra actions are required. As long as the button 'Reopen order' is pressed, the refund will be in progress.
Note: The refund can be possible only on the same card that was previously used to pay the bill. The refund is possible only in case of the reopening of the order.
To process a refund to the client's bank account, please follow these steps:
Open the unTill Air app.
Create an order and finalise it.
Reopen this order from the control screen.
For information on how to reopen order, refer to this page.
The refund is in process. The amount will be paid back to the client's card.
If the refund is unsuccessful, the order will not be reopened. After that, you can try to reopen the order again.
When the refund is processed, you can proceed with modifying the order and finalising it again.
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