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Refund

Who can use this feature?

✅ POS Users

If your client paid through unTill Payments and wants to reopen the order, you can use the 'Reopen order' feature from the control screen to adjust the articles, discounts, etc., following this the refund to the same card will happen.

The refund is done automatically, no extra actions are required. As long as the button 'Reopen order' is pressed, the refund will be in progress.

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Note: When an order paid through unTill Payments is reopened, the original payment is refunded to the same card. The refund is possible only in case of the reopening of the order.

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Note: For Retail locations, a paid order can be reopened for up to 14 days. For non-Retail locations, Reopen is available only within the same business day. The POS user must have permission to reopen orders, and the original order must have the 'Normal' status and must not already have been reopened.

To process a refund to the client's bank account, please follow these steps:

  1. Open the unTill Air app.
  2. Create an order and finalise it.
  3. Reopen this order from the control screen.
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For information on how to reopen order, refer to this page.

  1. The refund is in process. The amount will be paid back to the client's card.

If the refund is unsuccessful, the order will not be reopened. After that, you can try to reopen the order again.

When the refund is processed, you can proceed with modifying the order and finalising it again.