unTill Air
English
English
  • Introduction
  • Overview
  • Glossary
  • Onboarding
  • Getting Started
    • Quick start (Food & drinks)
    • Quick start (Retail)
    • Back Office Intro
    • POS Intro
    • Network and devices
  • Features
    • unTill Air features
    • unTill Payments
      • Access to unTill Payments
      • Activate unTill Payments
      • List of supported payment methods
    • Tap to Pay on Android
    • Digital bills
    • Home page
    • Spaces
      • Manage spaces
      • Special price
      • Assign an Article to a Space
      • Direct sales area Space
    • General
      • Payment methods
        • Add payment methods
        • Use payment methods
      • VAT levels
        • Manage VAT levels
        • Assign VAT level to Group
        • Manage secondary VAT
        • Use secondary VAT
      • Equipment
        • Manage Equipment
        • Set up a screen
        • Set up printer
        • List of supported printers
        • Set up payment terminals
        • Set up cash drawer
        • Manage number of screens
        • Replace a screen
      • Article messages
        • Manage Article messages
        • Use Article messages
      • Discounts
        • Manage Discounts
        • Use Discounts
        • Discounts and Periods
        • Discount info
      • Periods
        • Manage Periods
        • Happy hour
      • Reason
        • Manage Reasons
        • Use Reasons
        • Automatic Reason
      • Tickets
        • Manage Tickets
        • Language for Tickets
        • Bill ticket look
        • Add logo
        • Print a QR code on the bill
    • Products
      • Articles
        • Manage Articles
        • Use Articles
      • Departments
        • Manage Departments
        • Special Articles
      • Modifiers
        • Manage Modifiers
        • Use Modifiers
      • Menus
        • Manage Menus
        • Use Menus
      • Combi deal
        • Manage Combi deals
        • Use Combi deals
      • Courses
        • Manage Courses
        • Use Courses
        • Courses colours
        • Courses availability
      • Categories
        • Manage Categories
      • Groups
        • Manage Groups
    • Reports
      • Discounted articles
      • Cash drawer openings
      • Financial
      • Payments
      • Sales
      • Voids
      • POS Users
      • Location report
      • Set custom period for reports
      • Z-X reports
      • Reprint Z report
    • Location settings
    • Company settings
    • Location Owners
    • Slow service time
    • POS buttons
    • POS display sequence
    • Sales modes
      • Table plan mode
      • Direct sales mode
      • Change sales mode on screen
      • Use multiple sales modes
    • Business type
      • Change business type
    • Locations
      • Add new locations
    • Manage subscriptions
    • Subscription plans: explained
    • Trial period
    • unTill Air app
    • POS users
      • Manage POS users
      • User code
      • Auto logoff
    • POS
      • Access to POS
      • Icons & buttons
      • Log out
      • Confirm order
      • Open price
      • Void
      • Transfer table
      • Print previous bill
      • Reprint bill
      • Split
      • Fire next course
      • Change course
      • Proforma
      • Add tips
      • Change amount
      • Order name
      • Repeat
      • Search
      • Colours & Icons
      • Dark and light modes
      • Printer management
      • Printer error and redirection
      • Control screen
      • Reopen order
      • Refund
      • Open cash drawer
      • Table info
    • POS interface on phone
    • Common errors and troubleshooting steps
      • Oeps... Payment failed
      • Printer error
      • This table is already in use by...
      • Tap to Pay hasn't been enabled
    • Change password
    • Show a second currency (USD) on bills in Aruba and Curaçao
    • Chatbot Claire
    • Help section
    • Contacts
  • FAQ
    • Tap to Pay on Android: password required
    • I just installed new printers – why aren’t they printing tickets?
    • What should I do if I haven't received a verification code to confirm my email?
    • Once I've set my printer to 'ignore,' how can I re-enable printing?
    • If I turn off my screen, will the tickets be printed?
    • If I lose Wi-Fi connection, would it be possible to print tickets?
    • If I'm connected to a Wi-Fi other than my printer's Wi-Fi, does printing work?
    • Why can't I see some Departments in the POS?
    • What can I find in the Back Office using the search functionality?
    • May I register in unTill Air if my business doesn't have a VAT number?
    • How many screens can I use during my free trial?
    • My trial is about to end, I don't want to continue, what should I do?
    • How do I receive an invoice for the paid subscription?
    • What should I do if I need to change the VAT number of the location?
    • Can I change the display name and email of the Location Owner (account holder)?
    • What should I do if I haven't given some permissions to unTill Air?
    • Why doesn't printing work from a specific screen?
    • Why the tickets are issued on the wrong printer?
    • Can I export the departments, articles etc. I've created from one location to another?
    • Can I duplicate Space with the table plan and Articles assigned?
    • Why can't I add the next screen to my location on the equipment page?
    • Can I use external terminals integrated in unTill Air?
    • How can I use my preferred language?
    • Can I use unTill Air POS app in the desktop version (e.g. Windows PC)?
    • How do I download unTill Air on App Store in Aruba/Curaçao?
    • At which URL can I log in to the Back Office?
    • How do I relink my screen?
Powered by GitBook
On this page
  • One network, some screens, no printers (e.g. retail shops, beauty salons)
  • One network, some screens, and printer (e.g. restaurants, coffee shops)
  • A few networks, some screens, some printers (e.g. restaurants with large dining areas)

Was this helpful?

  1. Getting Started

Network and devices

PreviousPOS IntroNextunTill Air features

Last updated 11 months ago

Was this helpful?


Using a POS (Point-of-Sale) system involves managing various hardware devices such as screens (tablets, phones) and printers and connecting them to a network. At this stage, it can sometimes be difficult to understand how these devices should be connected and to which network printers should be connected to make printing and ordering seamless at your location.

We have split the overview of how devices must be connected to your network into different scenarios based on the type of your business and the hardware used at your location. Find out exactly how your location should deal with devices and their connection to a network.

One network, some screens, no printers (e.g. retail shops, beauty salons)

If you don't use printing and deliver only digital bills to your clients, and do not use a preparation printer to notify the area about the products ordered (for example, if you are a retail shop that can provide the client with purchase items right away without printing order tickets, or you are a beauty salon that also doesn't need any tickets to be printed), you can use just screens without any printers.

  • Screen(s) - Wi-Fi or mobile network

As mentioned above, in that case, you don't need tickets to be printed. You are free to use both Wi-Fi and mobile network connections, as you only need the capability to register orders and process payment transactions. This operation is available on any network type. You just need to be connected to the internet.

One network, some screens, and printer (e.g. restaurants, coffee shops)

If you need to use a printer at your location to meet business requirements, such as notifying the kitchen staff in a restaurant or coffee shop, or to present physical bills to your clients, you should closely examine the network and devices in use at your Point-of-Sale.

Printing is possible only when your screen (tablet, phone) where you make orders is connected to the same Wi-Fi as your printer. It's essential to ensure that all devices are connected to the same Wi-Fi as the printer and not switched, for example to a mobile network, to maintain a stable and seamless printing process. When you use a device connected to mobile internet and order products, orders will be registered in the system but not printed. To ensure proper functioning, manage your devices and network by following these steps:

  • Screen(s) - Wi-Fi (same as printer)

  • Printer - Wi-Fi (same as screen)

Tip: If you need to leave the Wi-Fi coverage area and continue ordering, you can switch to a mobile network. After placing an order with a mobile network, you will get a printer error pop-up. Use the 'Ignore' feature from this pop-up to ignore printing for 1 minute. When you return to the Wi-Fi coverage (the same Wi-Fi as the printer), you can resume printing from the printer error pop-up, and all the ignored tickets will be printed accordingly.

A few networks, some screens, some printers (e.g. restaurants with large dining areas)

If your clients frequently ask for a physical bill and you need several printers at your location for both bill and preparation purposes, and the dining area within your establishment is large enough to have separate networks, you need to track your device connections during working hours to ensure that the connection to the printer can be established. Otherwise, you will get printer errors and printing delays that slow you down, of course.

Please pay attention to the Wi-Fi your screen is currently connected to. Switching to another Wi-Fi network different from the printer's Wi-Fi will result in an immediate loss of connection with the printer, and therefore no bill and preparation tickets being printed.

To address this issue, split your location into a few zones and set up different devices (screens and printers) in each zone. By grouping your screens and printers by area, you will avoid connection problems and ensure consistent printing, as this approach keeps them connected to the same Wi-Fi network.

  • Screen 1 - Wi-Fi 1

  • Printer 1 - Wi-Fi 1

  • Screen 2 - Wi-Fi 2

  • Printer 2 - Wi-Fi 2

Tip: Technically, it's possible to physically connect Wi-Fi routers at your location and create a network where one of them is an extension of the main one. Subsequently, you will be able to connect all your devices to this network and use them in different dining areas without grouping them.

Who can use this feature?

Location Owners

POS Users

☑️
✅