Network and devices

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Who can use this feature?

☑️Location Owners

✅POS Users

Using a POS (Point-of-Sale) system involves managing various hardware devices such as screens (tablets, phones) and printers and connecting them to a network. At this stage, it can sometimes be difficult to understand how these devices should be connected and to which network printers should be connected to make printing and ordering seamless at your location.

We have split the overview of how devices must be connected to your network into different scenarios based on the type of your business and the hardware used at your location. Find out exactly how your location should deal with devices and their connection to a network.

One network, some screens, no printers (e.g. retail shops, beauty salons)

If you don't use printing and deliver only digital bills to your clients, and do not use a preparation printer to notify the area about the products ordered (for example, if you are a retail shop that can provide the client with purchase items right away without printing order tickets, or you are a beauty salon that also doesn't need any tickets to be printed), you can use just screens without any printers.

• Screen(s) - Wi-Fi or mobile network

As mentioned above, in that case, you don't need tickets to be printed. You are free to use both Wi-Fi and mobile network connections, as you only need the capability to register orders and process payment transactions. This operation is available on any network type. You just need to be connected to the internet.

One network, some screens, and printer (e.g. restaurants, coffee shops)

If you need to use a printer at your location to meet business requirements, such as notifying the kitchen staff in a restaurant or coffee shop, or to present physical bills to your clients, you should closely examine the network and devices in use at your Point-of-Sale.

Printing is possible only when your screen (tablet, phone) where you make orders is connected to the same Wi-Fi as your printer. It's essential to ensure that all devices are connected to the same Wi-Fi as the printer and not switched, for example to a mobile network, to maintain a stable and seamless printing process. When you use a device connected to mobile internet and order products, orders will be registered in the system but not printed. To ensure proper functioning, manage your devices and network by following these steps:

• Screen(s) - Wi-Fi (same as printer)

• Printer - Wi-Fi (same as screen)

Tip: If you need to leave the Wi-Fi coverage area and continue ordering, you can switch to a mobile network. After placing an order with a mobile network, you will get a printer error pop-up. Use the 'Ignore' feature from this pop-up to ignore printing for 1 minute. When you return to the Wi-Fi coverage (the same Wi-Fi as the printer), you can resume printing from the printer error pop-up, and all the ignored tickets will be printed accordingly.

A few networks, some screens, some printers (e.g. restaurants with large dining areas)

If your clients frequently ask for a physical bill and you need several printers at your location for both bill and preparation purposes, and the dining area within your establishment is large enough to have separate networks, you need to track your device connections during working hours to ensure that the connection to the printer can be established. Otherwise, you will get printer errors and printing delays that slow you down, of course.

Please pay attention to the Wi-Fi your screen is currently connected to. Switching to another Wi-Fi network different from the printer's Wi-Fi will result in an immediate loss of connection with the printer, and therefore no bill and preparation tickets being printed.

To address this issue, split your location into a few zones and set up different devices (screens and printers) in each zone. By grouping your screens and printers by area, you will avoid connection problems and ensure consistent printing, as this approach keeps them connected to the same Wi-Fi network.

• Screen 1 - Wi-Fi 1

• Printer 1 - Wi-Fi 1

• Screen 2 - Wi-Fi 2

• Printer 2 - Wi-Fi 2

Tip: Technically, it's possible to physically connect Wi-Fi routers at your location and create a network where one of them is an extension of the main one. Subsequently, you will be able to connect all your devices to this network and use them in different dining areas without grouping them.