Printer management
Last updated
Was this helpful?
Last updated
Was this helpful?
When you open the printer management screen, you can see the statuses of actual printers and manage redirections to ensure smooth printing even if some printers stop working because of running out of paper, for example.
To access this screen, navigate to the section with the icon featuring 'a printer' as shown on the image below:
On the printer management screen, you will see your printers with a clear mention of their status (e.g., working, not working) in the 'All printers' column. This printer overview ensures you can quickly find out the status of your printer and manage printing as needed by redirecting jobs to other printers if one of them is no longer working.
The following printer statuses are possible in unTill Air:
Working (your printer works as expected andd will continue issuing tickets)
Ignored (this means that after receiving a printer error message, you clicked on the 'ignore' option that skips printing for one minute without any printer error messages shown which can be helpful in case of temporal problems. In this case you you should be able to quickly fix the problem with the printer and continue printing right after)
Error (this printer is not working and will continue generating printer error messages)
To redirect a printer from the printers screen, you need to tap on the specific printer in the column 'All printers'. Then you will see the pop-up with the printer details and field where you can redirect tickets to another printer.
Don't forget to tap on the 'green' button to save the changes and close the pop-up.
Note: If you redirect a printer and the cash drawer is connected to it, it will not be opened after a payment until you switch back to the printer the cash drawer is connected to.
If you do no longer need to redirect one of the printers, you can easily cancel this redirection on the printers screen.
To cancel any redirection, tap on the 'bin' icon located on the tile of the printer you made the redirection to ('Redirection' column). Once deleted, this redirection will not be shown and further tickets will come up on your initial printer again.
In unTill Air, you are able to test printing and issue a test ticket to ensure that the printer is working. A test ticket will be issued using the bill ticket's template.
To print a test ticket, you need to tap on the printer that you would like to verify and you will see the window with the 'Test print' button.
Tap on the 'Test print' button and wait to issue the ticket. Then tap on the green button to close this window.
The 'Test print' functionality (in case of successful test printing) allows to disable the error message.
Note: Also, you can use the 'Test print' button to cancel the 'ignored' status of a printer. If the test ticket prints successfully, the status will change to 'working'.
When your screen is set to provide clients with digital bills but you have at least one printer in the Back Office, you will also be able to print a bill if requested by a customer. However, if more than one bill printer is added to your location, you will be asked to select a printer every time you choose to print a physical bill or proforma.
To avoid constantly selecting the printer, use the 'Keep printer choice' feature. After tapping the 'Print' button from a QR pop-up, check the provided checkbox before selecting a printer. This will set the selected printer as the default for both proformas and physical bills. Next time, you won't need to select a bill printer, speeding up your POS operations.
To change the default printer on the printer management screen, switch this setting from one printer to another.
It's important to note that this 'default printer' setting is per device, and the setting you configure on your screen will not affect other devices in the location.
Note: This setting is reset after every switching off the app.
Note: You will not see a redirection field if the POS user isn't granted permission to redirect. You can give this permission from the Back Office (POS Users). For more information, .
Who can use this feature?
POS users
