unTill Air
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English
  • Introduction
  • Overview
  • Glossary
  • Onboarding
  • Getting Started
    • Quick start (Food & drinks)
    • Quick start (Retail)
    • Back Office Intro
    • POS Intro
    • Network and devices
  • Features
    • unTill Air features
    • unTill Payments
      • Access to unTill Payments
      • Activate unTill Payments
      • List of supported payment methods
    • Tap to Pay on Android
    • Digital bills
    • Home page
    • Spaces
      • Manage spaces
      • Special price
      • Assign an Article to a Space
      • Direct sales area Space
    • General
      • Payment methods
        • Add payment methods
        • Use payment methods
      • VAT levels
        • Manage VAT levels
        • Assign VAT level to Group
        • Manage secondary VAT
        • Use secondary VAT
      • Equipment
        • Manage Equipment
        • Set up a screen
        • Set up printer
        • List of supported printers
        • Set up payment terminals
        • Set up cash drawer
        • Manage number of screens
        • Replace a screen
      • Article messages
        • Manage Article messages
        • Use Article messages
      • Discounts
        • Manage Discounts
        • Use Discounts
        • Discounts and Periods
        • Discount info
      • Periods
        • Manage Periods
        • Happy hour
      • Reason
        • Manage Reasons
        • Use Reasons
        • Automatic Reason
      • Tickets
        • Manage Tickets
        • Language for Tickets
        • Bill ticket look
        • Add logo
        • Print a QR code on the bill
    • Products
      • Articles
        • Manage Articles
        • Use Articles
      • Departments
        • Manage Departments
        • Special Articles
      • Modifiers
        • Manage Modifiers
        • Use Modifiers
      • Menus
        • Manage Menus
        • Use Menus
      • Combi deal
        • Manage Combi deals
        • Use Combi deals
      • Courses
        • Manage Courses
        • Use Courses
        • Courses colours
        • Courses availability
      • Categories
        • Manage Categories
      • Groups
        • Manage Groups
    • Reports
      • Discounted articles
      • Cash drawer openings
      • Financial
      • Payments
      • Sales
      • Voids
      • POS Users
      • Location report
      • Set custom period for reports
      • Z-X reports
      • Reprint Z report
    • Location settings
    • Company settings
    • Location Owners
    • Slow service time
    • POS buttons
    • POS display sequence
    • Sales modes
      • Table plan mode
      • Direct sales mode
      • Change sales mode on screen
      • Use multiple sales modes
    • Business type
      • Change business type
    • Locations
      • Add new locations
    • Manage subscriptions
    • Subscription plans: explained
    • Trial period
    • unTill Air app
    • POS users
      • Manage POS users
      • User code
      • Auto logoff
    • POS
      • Access to POS
      • Icons & buttons
      • Log out
      • Confirm order
      • Open price
      • Void
      • Transfer table
      • Print previous bill
      • Reprint bill
      • Split
      • Fire next course
      • Change course
      • Proforma
      • Add tips
      • Change amount
      • Order name
      • Repeat
      • Search
      • Colours & Icons
      • Dark and light modes
      • Printer management
      • Printer error and redirection
      • Control screen
      • Reopen order
      • Refund
      • Open cash drawer
      • Table info
    • POS interface on phone
    • Common errors and troubleshooting steps
      • Oeps... Payment failed
      • Printer error
      • This table is already in use by...
      • Tap to Pay hasn't been enabled
    • Change password
    • Show a second currency (USD) on bills in Aruba and Curaçao
    • Chatbot Claire
    • Help section
    • Contacts
  • FAQ
    • Tap to Pay on Android: password required
    • I just installed new printers – why aren’t they printing tickets?
    • What should I do if I haven't received a verification code to confirm my email?
    • Once I've set my printer to 'ignore,' how can I re-enable printing?
    • If I turn off my screen, will the tickets be printed?
    • If I lose Wi-Fi connection, would it be possible to print tickets?
    • If I'm connected to a Wi-Fi other than my printer's Wi-Fi, does printing work?
    • Why can't I see some Departments in the POS?
    • What can I find in the Back Office using the search functionality?
    • May I register in unTill Air if my business doesn't have a VAT number?
    • How many screens can I use during my free trial?
    • My trial is about to end, I don't want to continue, what should I do?
    • How do I receive an invoice for the paid subscription?
    • What should I do if I need to change the VAT number of the location?
    • Can I change the display name and email of the Location Owner (account holder)?
    • What should I do if I haven't given some permissions to unTill Air?
    • Why doesn't printing work from a specific screen?
    • Why the tickets are issued on the wrong printer?
    • Can I export the departments, articles etc. I've created from one location to another?
    • Can I duplicate Space with the table plan and Articles assigned?
    • Why can't I add the next screen to my location on the equipment page?
    • Can I use external terminals integrated in unTill Air?
    • How can I use my preferred language?
    • Can I use unTill Air POS app in the desktop version (e.g. Windows PC)?
    • How do I download unTill Air on App Store in Aruba/Curaçao?
    • At which URL can I log in to the Back Office?
    • How do I relink my screen?
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On this page
  • Table plan screen
  • Order screen
  • Payment screen

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  1. Features

POS interface on phone

PreviousTable infoNextCommon errors and troubleshooting steps

Last updated 12 months ago

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The interface may vary across different devices such as tablets and phones. However, we strive to maintain consistency, ensuring that you can find the necessary actions and buttons with ease.

To assist you, the essential elements that differ between phones and tablets are collected here.

Table plan screen

The display of buttons on the Table plan screen in the app for phones is a bit different compared to the display on the Table plan screen in the app for tablets.

The actions bar is located in the bottom section where you can see the familiar icons of the 'Transfer table' and 'Fire next course' features.

If you need to open the Table colour legend, you can tap on the button with three dots located in the right bottom corner.

The navigation bar is located on the right side. Tap on the icon located in the right top corner to open the navigation bar.

Order screen

The Articles ordered are shown in the upper section of the order screen. Under this section, the 'Checkout' button is located.

Further, you can see the Departments that can be scrolled into the right side. By tapping on the Department you can see the Articles incorporated. Scrolling of Articles is possible downward.

Tip: In the phone app, even though a numeric keypad is not constantly displayed, you can still enter the desired quantity of the Articles you wish to order. To do this, long-tap on the Article you want, and a pop-up with a numeric keypad will appear. From this pop-up, enter the required quantity.

The Modifiers are displayed in the right-side column, beside the Articles. Once the Article with the Modifiers assigned is selected, the Modifiers will appear in this column.

Under the section of Articles and Modifiers, the buttons are located.

The 'green' button allows to confirm the order, and the 'red' button cancels the order and allows to leave the order screen.

'Plus' and 'minus' buttons serve to increase / reduce the number of the Article selected.

The icon featuring 'trash' helps to make a void.

As on the Table plan screen, the actions bar is located in the bottom section where you can find the icons of unTill Air features.

Payment screen

The bill is displayed in the upper section of the payment screen. Under this section, you can see the tabs that allow you to split the bill by three methods:

  • In equal parts

  • By item

  • By payment parts

In the case of splitting in equal parts, the pop-up with a numeric keypad will appear right away after tapping on the corresponding tab.

If you need to split the bill by items and you have repeated items, you need to double-tap on them to get a pop-up with a numeric keypad.

If you need to split by payment parts, you can do this by switching to the relevant tab and tapping on the payment part. After this, you will see the pop-up with a numeric keypad. Enter the desired value.

For the list of icons used in unTill Air, .

Tip: You can sort your Modifiers using the Free add-ons and Paid add-ons features. For more information, .

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Who can use this feature?

Location Owners

POS Users

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