unTill Air
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  • Introduction
  • Overview
  • Glossary
  • Onboarding
  • Getting Started
    • Quick start (Food & drinks)
    • Quick start (Retail)
    • Back Office Intro
    • POS Intro
    • Network and devices
  • Features
    • unTill Air features
    • unTill Payments
      • Access to unTill Payments
      • Activate unTill Payments
      • List of supported payment methods
    • Tap to Pay on Android
    • Digital bills
    • Home page
    • Spaces
      • Manage spaces
      • Special price
      • Assign an Article to a Space
      • Direct sales area Space
    • General
      • Payment methods
        • Add payment methods
        • Use payment methods
      • VAT levels
        • Manage VAT levels
        • Assign VAT level to Group
        • Manage secondary VAT
        • Use secondary VAT
      • Equipment
        • Manage Equipment
        • Set up a screen
        • Set up printer
        • List of supported printers
        • Set up payment terminals
        • Set up cash drawer
        • Manage number of screens
        • Replace a screen
      • Article messages
        • Manage Article messages
        • Use Article messages
      • Discounts
        • Manage Discounts
        • Use Discounts
        • Discounts and Periods
        • Discount info
      • Periods
        • Manage Periods
        • Happy hour
      • Reason
        • Manage Reasons
        • Use Reasons
        • Automatic Reason
      • Tickets
        • Manage Tickets
        • Language for Tickets
        • Bill ticket look
        • Add logo
        • Print a QR code on the bill
    • Products
      • Articles
        • Manage Articles
        • Use Articles
      • Departments
        • Manage Departments
        • Special Articles
      • Modifiers
        • Manage Modifiers
        • Use Modifiers
      • Menus
        • Manage Menus
        • Use Menus
      • Combi deal
        • Manage Combi deals
        • Use Combi deals
      • Courses
        • Manage Courses
        • Use Courses
        • Courses colours
        • Courses availability
      • Categories
        • Manage Categories
      • Groups
        • Manage Groups
    • Reports
      • Discounted articles
      • Cash drawer openings
      • Financial
      • Payments
      • Sales
      • Voids
      • POS Users
      • Location report
      • Set custom period for reports
      • Z-X reports
      • Reprint Z report
    • Location settings
    • Company settings
    • Location Owners
    • Slow service time
    • POS buttons
    • POS display sequence
    • Sales modes
      • Table plan mode
      • Direct sales mode
      • Change sales mode on screen
      • Use multiple sales modes
    • Business type
      • Change business type
    • Locations
      • Add new locations
    • Manage subscriptions
    • Subscription plans: explained
    • Trial period
    • unTill Air app
    • POS users
      • Manage POS users
      • User code
      • Auto logoff
    • POS
      • Access to POS
      • Icons & buttons
      • Log out
      • Confirm order
      • Open price
      • Void
      • Transfer table
      • Print previous bill
      • Reprint bill
      • Split
      • Fire next course
      • Change course
      • Proforma
      • Add tips
      • Change amount
      • Order name
      • Repeat
      • Search
      • Colours & Icons
      • Dark and light modes
      • Printer management
      • Printer error and redirection
      • Control screen
      • Reopen order
      • Refund
      • Open cash drawer
      • Table info
    • POS interface on phone
    • Common errors and troubleshooting steps
      • Oeps... Payment failed
      • Printer error
      • This table is already in use by...
      • Tap to Pay hasn't been enabled
    • Change password
    • Show a second currency (USD) on bills in Aruba and Curaçao
    • Chatbot Claire
    • Help section
    • Contacts
  • FAQ
    • Tap to Pay on Android: password required
    • I just installed new printers – why aren’t they printing tickets?
    • What should I do if I haven't received a verification code to confirm my email?
    • Once I've set my printer to 'ignore,' how can I re-enable printing?
    • If I turn off my screen, will the tickets be printed?
    • If I lose Wi-Fi connection, would it be possible to print tickets?
    • If I'm connected to a Wi-Fi other than my printer's Wi-Fi, does printing work?
    • Why can't I see some Departments in the POS?
    • What can I find in the Back Office using the search functionality?
    • May I register in unTill Air if my business doesn't have a VAT number?
    • How many screens can I use during my free trial?
    • My trial is about to end, I don't want to continue, what should I do?
    • How do I receive an invoice for the paid subscription?
    • What should I do if I need to change the VAT number of the location?
    • Can I change the display name and email of the Location Owner (account holder)?
    • What should I do if I haven't given some permissions to unTill Air?
    • Why doesn't printing work from a specific screen?
    • Why the tickets are issued on the wrong printer?
    • Can I export the departments, articles etc. I've created from one location to another?
    • Can I duplicate Space with the table plan and Articles assigned?
    • Why can't I add the next screen to my location on the equipment page?
    • Can I use external terminals integrated in unTill Air?
    • How can I use my preferred language?
    • Can I use unTill Air POS app in the desktop version (e.g. Windows PC)?
    • How do I download unTill Air on App Store in Aruba/Curaçao?
    • At which URL can I log in to the Back Office?
    • How do I relink my screen?
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  • Information on the control screen
  • Actions

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  1. Features
  2. POS

Control screen

PreviousPrinter error and redirectionNextReopen order

Last updated 11 months ago

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In the POS you can switch to the Control screen where the information about the paid orders is located.

To access the control screen, navigate to the relevant section as shown on the screenshot below.

Information on the control screen

Here you can view the details about each transaction that occurred for the business day. You can switch to the previous business day as well as get insights on the total amounts for these bills, POS Users that accepted this payment, the list of Articles ordered, the payment method used, and more.

On this page, you can pay attention to the state of your transactions. The states can be whether:

  • Normal: The bill was finalised, and wasn't reopened.

  • Reopened: The bill that was finalised and had the status 'Normal', was then reopened and got the state 'Reopened'.

  • Reopen: After the reopening of the order, a new bill comes up, it takes the next available bill number. You can open it and adjust it as needed, and then finalise it.

To view the details about the bill, you need to tap on the specific bill and pay attention to the right side of the screen under the heading ‘Bill overview’.

Here you can switch between different types of information for the selected order: 'Order & Payment' and 'General info'.

Actions

From the control screen, the following actions are available:

Note: The POS Users who do not have access to 'Reopen order' and 'Open cash drawer' actions because they are not granted to do this in the Back Office will be unable to use the buttons provided on the control screen.

Reopen order functionality allows you to adjust the previously paid order and process the payment again.

If you need to apply a discount that was forgotten to apply or void articles that should not be in the order, and other issues can be solved using this feature.

If you need to show a QR code for a digital bill or print a bill again, you can use the 'Reprint bill' feature from the control screen. First, select the bill for which you want to show a QR code or print a ticket, and then tap on the 'Reprint bill' button located on the right side. A pop-up with options to present the bill will appear.

To give the corresponding permissions, you need to tick the relevant checkboxes in the Back Office while editing or creating a POS User. For more information, .

For more information on how to reopen the order, .

From the control screen, you are also able to open the cash drawer by tapping on the corresponding button. Once the button is pressed, the cash drawer will be opened. Note that the cash drawer should be enabled for the screen you are using now and plugged into the bill printer assigned to this screen. For more information on how to assign the cash drawer to your screen, .

All the cash drawer openings using this button will be reflected in the report of the Back Office. For details about this report, .

For more information on how to use the 'Open cash drawer' button in the POS, .

For more information on how to use the 'Reprint bill' feature, .

Reopen order
Open cash drawer
Reprint bill
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Who can use this feature?

POS Users

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