Reopen order
Last updated
Last updated
Who can use this feature?
Made a mistake in an already finalised order? No worries! You can always reopen this order and adjust the articles, discounts, or whatever else.
The reopen order feature allows you to reopen the previously paid order to make all necessary adjustments such as applying discounts, voiding articles, splitting the bill, changing payment methods, and more.
The reopen order feature can be found on the control screen. For more information about the control screen, refer to this page.
With this feature, you are always able to correct any orders due to the client's requests. You can instantly refund the amount to the client's card, adjust the order, finalise it in the correct way, and charge the client again.
Note: You can reopen orders only within the same business day. Reopening the orders that were paid on the previous days is not possible.
Whether your screen is set to table plan or direct sales, when reopening an order, you'll be immediately redirected the order you just reopened. Adjust the order right away and finalise it again.
If you need to reopen an order in table plan and you want to leave this reopened order on a table, you can do so by leaving the order screen on your device. Then you'll be able to get back to this order at any moment by clicking on the table. Read this article further for more details.
However, in direct sales, you cannot continue with other orders and clients until you finalise the reopened order.
To reopen the previously paid order, please follow these steps:
Open the unTill Air app on your screen.
Navigate to the control screen as shown on the image below.
You'll see the list of bills that have been paid today. Find and tap on the bill you want to reopen.
Tap on the 'reopen order' button.
Note: If the user has no permission to reopen an order, the 'reopen order' button will be disabled. To add this permission to the user you can go to the Back Office (POS users section) and edit this user. Tick relevant checkbox in the POS users settings to allow them to reopen an order. For details about the permissions, refer to this page.
If the reopened order has been paid using a card, the amount will be automatically refunded to the client's card (only possible with unTill Payments).
Refund will be done on the same card used for the payment of the reopened order.
For more information about refund, refer to this page.
After you reopened the order, you will be automatically redirected to this order. This way you can adjust and finalise the order again on go.
Note: No tickets will be printed as a result of reopening an order but the next bill number in the sequence will be taken by the reopened order.
Adjust the order as needed and check out your client again. After it's done, the reopened order will be closed.
It might be the case when while working in table plan, you don't want to adjust the order and finalise it immediately. For example, a while ago the table could be closed by accident and then you reopened it because the guests are still enjoying their meals and you need to keep this order on the table.
In this case, after you're automatically redirected to just reopened order, you can simply leave the screen by clicking on the 'red' button as shown on the image below.
After this, you will see the table where the reopened order is marked with an icon and a special border featuring the reopen order feature.
When you want to modify this reopened order or finalise it, you can tap on this table and you will see two options you need to select from:
New order - while having a reopened order on a table, you still can place another order on the same table. To do so, select the 'New order' option.
Reopened order - select this option to modify and finalise again the reopened order.
If you already have placed another order on the table with the reopened one, you will see the 'Existing order' option instead of 'New order'. This way, you can open a regular order that you recently added.
If you select the 'Reopened order' option, you will see the articles included in this order and can adjust them as needed.
Note: If this reopened order was split into equal parts, you will not be able to access the order screen and subsequently change the articles or discounts. In this situation, you are only allowed to make changes on the payment screen.
After the reopened order has been finalised, your table is closed and special icon and border disappear. The bill ticket for this finalised order is issued on the bill printer or the digital bill is provided.
POS users
