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Set up printer automatically

Who can use this feature?

☑️ Location Owners

You can use automatic printer linking to search for printers from the POS app and add a new printer without entering the technical details manually.

Automatic linking requires a POS screen to be linked to the location. For instructions on linking a screen, refer to this page.

You can start a printer search either from the Back Office or directly from the POS. Follow the steps below:

  1. Go to Back Office → Equipment → Printers.
  2. Click 'Add Printer'.
  3. Select automatic linking.
  4. Use the camera on your POS device to scan the QR code. You will be automatically redirected to the Printers section in the POS app, where the printer search will start automatically.

After the search starts, the POS displays a progress indicator while scanning the local network. Wait until the search is complete and the list of discovered printers appears.

Choose new printer​

The POS displays the printers found on the local network.

Before adding a printer, check the information displayed for it, such as its name, IP address, and model.

Use the test print option to confirm that the selected printer is the physical printer you want to add and that the connection is working correctly.

Add new printer​

To add a new printer, complete the required information:

  • Printer name – Enter a name for the printer.
  • Printer purpose – Select one or both of the following purposes:
    • Preparation
    • Bill

Printer purpose​

  • This printer will be used to issue order tickets, transfer tickets, and next course tickets after the order is confirmed or the corresponding buttons ('Transfer table', 'Fire next course') are used.
  • The order ticket will be issued immediately after initiating the checkout process or after confirming the order list.
  • The transfer ticket will be issued immediately after using the 'Transfer table' button.
  • The next course ticket will be issued immediately after using the 'Fire next course' button.
  • As default an order ticket template will be applied for this printer type.

After selecting 'Preparation' as the printer purpose, you can assign specific articles to the printer. To do so, follow these steps:

  1. Select 'Preparation' as the printer purpose. You can also select 'Bill' if you want to use the printer for both purposes.
  2. The 'Order settings' section will appear.
  3. Click the edit icon and select Departments and Articles you would like to assign to the printer.
  4. Click 'Save'.

The preparation printer, once assigned to specific Articles, will print tickets upon order confirmation without any additional steps.

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Note: The language for issuing tickets can be selected in the Location settings. For more details on how to select 'Language of tickets', refer to this page.

After adding a new printer, the printer appears in the printer list in Back Office. The printer can then be used according to its selected purpose.

To adjust advanced printer settings after saving, go to Back Office → Equipment → Printers and click the edit icon for the corresponding printer. You can update settings such as the printer name, purpose, IP address, port, paper width, and other available options. For more information, refer to the printer settings management page.

If no printer is found​

If the POS does not find any printer, check the following:

  • Make sure the printer is powered on.
  • Make sure the printer is connected to the network.
  • Make sure the POS screen and the printer are connected to the same network.

After checking these points, start the printer search again.