Set up printer

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Who can use this feature?

☑️Location Owners

In the Back Office, you are able to set up your printers and modify these settings if needed.

To set up a printer, please follow these steps:

1. Navigate to General > Equipment.

2. Click 'Add new equipment' or edit an existing one.

3. Select 'Printer'.

4. Provide a name for your printer.

5. Select the purpose of using the printer.

Printer purpose

Preparation

• This printer will be used to issue order tickets, transfer tickets, and next course tickets after the order is confirmed or the corresponding buttons ('Transfer table', 'Fire next course') are used.

• The order ticket will be issued immediately after initiating the checkout process or after confirming the order list by tapping the button ✅.

• The transfer ticket will be issued immediately after using the 'Transfer table' button.

• The next course ticket will be issued immediately after using the 'Fire next course' button.

• As default an order ticket template will be applied for this printer type.

To assign your Departments / Articles to the preparation printer, please follow these steps:

1. Navigate to Equipment.

2. Click 'Add new equipment' and select printer or edit an existing one.

3. Select 'Preparation' as a printer purpose.

4. Click 'Assign articles'.

5. Select Departments and Articles which you would like to assign.

6. Click 'Save'.

Receipt

• This printer will be used to issue bill tickets after the order is completed and payment has been accepted.

• The bill ticket will be issued immediately after the POS User accepts payment using the terminal.

• As default a bill ticket template will be applied for this printer type.

Tip: You can customise a bill ticket template to make it more suitable for your business. To learn more about this, refer to this page.

You are able to select both printer purposes for your device. So, this printer will serve for ticket orders and bill orders.

6. Enter the IP Address of your printer.

7. Set the port of your printer.

8. Set a paper width. As a default option, you may use 72 mm.

Tip: If you want to make orders and payments without actual printing in order to test this process, you can use the 'Do not print' feature by ticking the provided checkbox.

9. Click 'Save'.

You can now assign this printer to your screen if you set it as a receipt printer. For more information on how to do so, refer to this page.

The preparation printer, once assigned to specific Articles, will print tickets upon order confirmation without any additional steps.

Note: The language for issuing tickets can be selected in the Location settings. For more details on how to select 'Language of tickets', refer to this page.