Control screen
Who can use this feature?
✅POS Users
In the POS you can switch to the Control screen where the information about the paid orders is located.
To access the control screen, navigate to the relevant section as shown on the screenshot below.
Information on the control screen
Here you can view the details about each transaction that occurred for the business day. You can switch to the previous business day as well as get insights on the total amounts for these bills, POS Users that accepted this payment, the list of Articles ordered, the payment method used, and more.
On this page, you can pay attention to the state of your transactions. The states can be whether:
Normal: The bill was finalised, and wasn't reopened.
Reopened: The bill that was finalised and had the status 'Normal', was then reopened and got the state 'Reopened'.
Reopen: After the reopening of the order, a new bill comes up, it takes the next available bill number. You can open it and adjust it as needed, and then finalise it.
To view the details about the bill, you need to tap on the specific bill and pay attention to the right side of the screen under the heading ‘Bill overview’.
Here you can switch between different types of information for the selected order: 'Order & Payment' and 'General info'.
Actions
From the control screen, the following actions are available:
Note: The POS Users who do not have access to 'Reopen order' and 'Open cash drawer' actions because they are not granted to do this in the Back Office will be unable to use the buttons provided on the control screen.
To give the corresponding permissions, you need to tick the relevant checkboxes in the Back Office while editing or creating a POS User. For more information, refer to this page.
Reopen order functionality allows you to adjust the previously paid order and process the payment again.
If you need to apply a discount that was forgotten to apply or void articles that should not be in the order, and other issues can be solved using this feature.
For more information on how to reopen the order, refer to this page.
From the control screen, you are also able to open the cash drawer by tapping on the corresponding button. Once the button is pressed, the cash drawer will be opened. Note that the cash drawer should be enabled for the screen you are using now and plugged into the bill printer assigned to this screen. For more information on how to assign the cash drawer to your screen, refer to this page.
All the cash drawer openings using this button will be reflected in the report of the Back Office. For details about this report, refer to this page.
For more information on how to use the 'Open cash drawer' button in the POS, refer to this page.
If you need to show a QR code for a digital bill or print a bill again, you can use the 'Reprint bill' feature from the control screen. First, select the bill for which you want to show a QR code or print a ticket, and then tap on the 'Reprint bill' button located on the right side. A pop-up with options to present the bill will appear.
For more information on how to use the 'Reprint bill' feature, refer to this page.
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