unTill Air
English
English
  • Introduction
  • Overview
  • Glossary
  • Onboarding
  • Getting Started
    • Quick start (Food & drinks)
    • Quick start (Retail)
    • Back Office Intro
    • POS Intro
    • Network and devices
  • Features
    • unTill Air features
    • unTill Payments
      • Access to unTill Payments
      • Activate unTill Payments
      • List of supported payment methods
    • Tap to Pay on Android
    • Digital bills
    • Home page
    • Spaces
      • Manage spaces
      • Special price
      • Assign an Article to a Space
      • Direct sales area Space
    • General
      • Payment methods
        • Add payment methods
        • Use payment methods
      • VAT levels
        • Manage VAT levels
        • Assign VAT level to Group
        • Manage secondary VAT
        • Use secondary VAT
      • Equipment
        • Manage Equipment
        • Set up a screen
        • Set up printer
        • List of supported printers
        • Set up payment terminals
        • Set up cash drawer
        • Manage number of screens
        • Replace a screen
      • Article messages
        • Manage Article messages
        • Use Article messages
      • Discounts
        • Manage Discounts
        • Use Discounts
        • Discounts and Periods
        • Discount info
      • Periods
        • Manage Periods
        • Happy hour
      • Reason
        • Manage Reasons
        • Use Reasons
        • Automatic Reason
      • Tickets
        • Manage Tickets
        • Language for Tickets
        • Bill ticket look
        • Add logo
        • Print a QR code on the bill
    • Products
      • Articles
        • Manage Articles
        • Use Articles
      • Departments
        • Manage Departments
        • Special Articles
      • Modifiers
        • Manage Modifiers
        • Use Modifiers
      • Menus
        • Manage Menus
        • Use Menus
      • Combi deal
        • Manage Combi deals
        • Use Combi deals
      • Courses
        • Manage Courses
        • Use Courses
        • Courses colours
        • Courses availability
      • Categories
        • Manage Categories
      • Groups
        • Manage Groups
    • Reports
      • Discounted articles
      • Cash drawer openings
      • Financial
      • Payments
      • Sales
      • Voids
      • POS Users
      • Location report
      • Set custom period for reports
      • Z-X reports
      • Reprint Z report
    • Location settings
    • Company settings
    • Location Owners
    • Slow service time
    • POS buttons
    • POS display sequence
    • Sales modes
      • Table plan mode
      • Direct sales mode
      • Change sales mode on screen
      • Use multiple sales modes
    • Business type
      • Change business type
    • Locations
      • Add new locations
    • Manage subscriptions
    • Subscription plans: explained
    • Trial period
    • unTill Air app
    • POS users
      • Manage POS users
      • User code
      • Auto logoff
    • POS
      • Access to POS
      • Icons & buttons
      • Log out
      • Confirm order
      • Open price
      • Void
      • Transfer table
      • Print previous bill
      • Reprint bill
      • Split
      • Fire next course
      • Change course
      • Proforma
      • Add tips
      • Change amount
      • Order name
      • Repeat
      • Search
      • Colours & Icons
      • Dark and light modes
      • Printer management
      • Printer error and redirection
      • Control screen
      • Reopen order
      • Refund
      • Open cash drawer
      • Table info
    • POS interface on phone
    • Common errors and troubleshooting steps
      • Oeps... Payment failed
      • Printer error
      • This table is already in use by...
      • Tap to Pay hasn't been enabled
    • Change password
    • Show a second currency (USD) on bills in Aruba and Curaçao
    • Chatbot Claire
    • Help section
    • Contacts
  • FAQ
    • Tap to Pay on Android: password required
    • I just installed new printers – why aren’t they printing tickets?
    • What should I do if I haven't received a verification code to confirm my email?
    • Once I've set my printer to 'ignore,' how can I re-enable printing?
    • If I turn off my screen, will the tickets be printed?
    • If I lose Wi-Fi connection, would it be possible to print tickets?
    • If I'm connected to a Wi-Fi other than my printer's Wi-Fi, does printing work?
    • Why can't I see some Departments in the POS?
    • What can I find in the Back Office using the search functionality?
    • May I register in unTill Air if my business doesn't have a VAT number?
    • How many screens can I use during my free trial?
    • My trial is about to end, I don't want to continue, what should I do?
    • How do I receive an invoice for the paid subscription?
    • What should I do if I need to change the VAT number of the location?
    • Can I change the display name and email of the Location Owner (account holder)?
    • What should I do if I haven't given some permissions to unTill Air?
    • Why doesn't printing work from a specific screen?
    • Why the tickets are issued on the wrong printer?
    • Can I export the departments, articles etc. I've created from one location to another?
    • Can I duplicate Space with the table plan and Articles assigned?
    • Why can't I add the next screen to my location on the equipment page?
    • Can I use external terminals integrated in unTill Air?
    • How can I use my preferred language?
    • Can I use unTill Air POS app in the desktop version (e.g. Windows PC)?
    • How do I download unTill Air on App Store in Aruba/Curaçao?
    • At which URL can I log in to the Back Office?
    • How do I relink my screen?
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Introduction

Your POS solution: a breath of fresh Air


Our goal is to help you use unTill Air effortlessly, whether you are just starting out or you are already familiar with it.

Inside this manual:

  • Clear guidance: Understand features with simple explanations and practical examples.

  • Step-by-step: Follow along with straightforward instructions to get tasks done.

  • Quick Start: New here? Check out our Getting started section to launch it quickly.

  • Feature focus: In the 'Features' section, you can find manuals assigned to specific topics, helping you set up unTill Air just the way you like.

This manual contains everything you need to make the most of unTill Air

Structure of this manual:

  • Overview: Take a bird's eye view of the features and possibilities of unTill Air.

  • Glossary: Dive into terms that are used in unTill Air to become familiar with it.

  • Getting started: Here, you can find Quick Start guides for the Food & Drinks and Retail location types in unTill Air, as well as introductions to the Back Office and POS services.

  • Features: Explore the guides detailing the unTill Air features to learn their usage. The Manual's Features section mirrors the Back Office sequence, allowing for similar and convenient navigation. For instance, by clicking on the General and Products main folders, you will find features explained in the same order as in the Back Office.

  • Roles: You will find sections dedicated to the different roles in unTill Air, such as Location Owners and POS Users. On the pages describing features, you will see special cards that indicate who might find this page useful.

  • POS: Here, you can learn about the functions available to users in the POS application, including splitting bills, voiding Articles, transferring tables, and more.

Question marks

Within the Back Office pages, you can be redirected to relevant articles in this manual. To access these articles, simply hover your pointer over the question mark on any page and click on it.

AI tool at your service

In the unTill Air manual, you can use the AI tool that allows you to find the necessary information quickly and precisely.

To use the AI tool, please follow these steps:

  1. On any page of the manual, click on the search bar in the top right corner.

  1. Type the question you would like to ask or choose one of the suggested queries.

The AI tool will generate a brief response based on the pages within the manual.

  1. Read the response. If you need more context for your question, click on the 'Answer based on sources' button and select one of the options from the top of the list.

You will be redirected to this page with a more comprehensive description.

You have all you need right here to make the most of unTill Air. Let's get started and make your experience a breeze!

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Last updated 11 months ago

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