Digital bills
Last updated
Last updated
Who can use this feature?
With unTill Air, you can deliver bills to customers at the Point-of-Sale electronically, without printed copies. Sending a bill to clients can be done either via a QR code by scanning it and viewing the bill on a browser page, or by emailing it to the client's inbox.
Curious about how to use digital bills efficiently and what advantages this digitalization brings to your business? You can find this information on our website.
When providing digital bills to your customers, a pop-up containing a QR code and an email option will appear each time you finalise payment in the POS for the whole bill or part of it, as in the case of a split payment.
If a customer doesn't need a bill, you can simply close this pop-up with digital bill options. Tap the 'cross' sign located in the top right corner.
You can always reprint the previous bill or reshow its QR code in the location using the 'Print previous bill' button.
Once you have created a location and linked the first screen, you can start providing your clients with digital bills as this is the default mode in unTill Air. The setting about how to present bills is set per device.
You can therefore manage it through the screen settings. Once you have added a screen to your location (after which it is always set to the 'Show a QR code' option), then you can double-click on it and modify the settings, including the one for receipts.
If you wish to change the default settings (and print paper bills instead of digital bills), please follow these steps:
Navigate to General > Equipment.
Edit the screen for which you want to change the receipt settings.
In the 'Receipt' field, change the option from 'Digital bills' to 'Print to (bill printer)'. The 'Print to' option is available for all the bill printers added to your Back Office. Select the option corresponding to the bill printer to which you want this screen print.
Click 'Save'.
Now, as you have chosen to print only, you will not see a pop-up with a QR code and an email field. All bills will be printed on the bill printer specified in your screen settings.
If you generally want to use digital bills but some customers prefer a physical bill, you can combine the two approaches and choose to provide a digital bill or print it after each payment. To do this, you need the following:
Add at least one bill printer to the Back Office
In the screen settings, make sure that the 'Digital bills' option is selected.
Then, as long as you have bill printers in the system, the third option 'Print' will appear in a pop-up with the QR code. So, depending on the customer preferences you can always tap on this button and print a bill on your printer, instead of letting them scan a QR or email a bill.
Note: When combining digital bills with printing, you cannot use the cash drawer function for your printers. You can only enable the cash drawer functionality when you set your screen to the 'Print to (printer's name)' option. When selecting the 'Show a QR code' option, there is no cash drawer setting.
If you have only added one bill printer, tickets will be issued on that printer, but if you have several bill printers in the Back Office, you will be asked to select the printer on which you want the bill to be printed.
Also, here you have the option to keep this printer for the screen and always print to that particular printer (this printer choice is kept per device, not per location - other screens will not keep printing on this printer).
This means that the next time you select the print option from a QR pop-up, it will print to the printer for which you have ticked the 'Remember choice' checkbox.
You can manage the selection of the preferred default printer for the screen from the printer management page.
For more information about the printer management page in the POS, refer to this page.
When the bill is paid and you want to present a digital bill to your client, turn your screen towards them and ask them to scan the QR code that appears on the device. Once they have scanned it on their own device, they will get a browser page with the bill. On this page, they can view the bill, email it to keep it in their inbox, or download it in PDF format.
This browser page looks like this:
If your clients can't scan a QR code (for example, if they have left their phone at home) and would like to receive a digital bill in another way, you can always offer to send it by email.
To send a bill via email, please follow these steps:
Once the bill has been paid and a pop-up with a QR code has appeared, tap on the 'Send by email' button below the QR code.
The email field will appear. Ask your client to fill in their email address, or enter it yourself (if the customer gives you their email address and wants you to enter it).
Tip: Be careful while entering the email address and make sure that it is the exact email address to which your customer wants to send the bill. Probably, you will have to ask the client to double-check the email address entered. Otherwise, if you enter the email address incorrectly, the bill may end up in the wrong inbox.
Click 'OK'.
The email containing a link to the bill browser page where the client can view the bill is sent to the specified email address. This email indicates the establishment where this bill was paid and the billing date. Here, you can see an example of the email your customers receive after the bill has been sent by email:
If you need to resend the bill by email or reshow its QR code, you can tap on the 'Print previous bill' button located on the table plan page.
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